Efficiency of Teller Service Time at Limited Companies of Bank North Sulawesi and Gorontalo Kotamobagu Branch

نویسندگان

چکیده

This research was conducted at Limited Companies of Bank North Sulawesi and Gorontalo Kotamobagu Branch with the aim knowing efficiency bank teller service time provided to customers. Service is an action that often carried out by companies such as banking financial institutions. In queuing system, consumers will become loyal customers if they feel satisfaction because don't wait too long, this benefit company concerned. The results study obtained standard serving one customer 6 minutes 88 seconds. number subscriptions waiting in each queue counter normal circumstances two people while subscription under 11 28 length plus average system 15 must be reduced adding tellers so it becomes four tellers. Thus, a good, fast, maximum can proven efficient 7.5 minutes.

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ژورنال

عنوان ژورنال: International journal of social science and human research

سال: 2022

ISSN: ['2644-0695', '2644-0679']

DOI: https://doi.org/10.47191/ijsshr/v5-i12-62